FAQ

• What is MyChart?

  MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

  • Schedule medical appointments.
  • View your health information, including medications, allergies, test results, and more.
  • Request medication refills.
  • Access resources for trusted health information.
  • Message your care team.

  For more information about MyChart, check out https://www.mychart.com/features.

• Is there a fee to use MyChart?

  No, MyChart is a free service for all patients.

• What do I need to use MyChart?

  You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

• How is MyChart Secure?

  We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

  You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

  You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.

  For further assistance, email us at MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 866-966-6975.

• How do I Sign-Up?

  There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

  • Clinic staff might sign you up directly while you're at the front desk or in the exam room.
  • You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
  • You might receive a text message or email with an activation code when you come in for a visit.
  • You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

• What will happen to my Meditech Account?

  Wilson Health's Meditech EMR system and Patient Portal will retire May 3, 2025.

  

  If you previously used Wilson Health's Meditech Patient Portal, it’s important to know that beginning May 3, 2025, the patient portal will no longer be available for regular use. You will need a MyChart account to use online health information services at Wilson Health. 

  Please know that your medical records and information will never “go away.” Your care team continues to have full access to this information and records.