FAQ

Most Commonly Asked Questions

• What will happen to my medical records with the transition to MyChart?

  Wilson Health will still have your medical records. Your provider(s) will still have access to your records. You will still have access to view your medical records in the Meditech MHealth Patient Portal as long as you have your login information. 

  NOTE: After May 3, 2025 the Meditech MHealth Patient Portal will no longer update or be supported by Wilson Health. But, you will be able to view your information but no new information will be updated. All new medical information will be updated on the MyChart Patient Portal. 

• What is MyChart?

  MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

  • Schedule medical appointments.
  • View your health information, including medications, allergies, test results, and more.
  • Request medication refills.
  • Access resources for trusted health information.
  • Message your care team.

  For more information about MyChart, check out https://www.mychart.com/features.

• Is there a fee to use MyChart?

  No, MyChart is a free service for all patients.

• What do I need to use MyChart?

  You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

• How is MyChart Secure?

  We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

  You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

  You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.

  For further assistance, call our MyChart Patient Support Line at 866-966-6975.

• How do I Sign-Up?

  Patients will be able to sign up for a MyChart account via the following ways:

  • In person: You can sign up for a MyChart account at Wilson Health starting May 3, 2025 at your medical visit/appointment.
  • Phone call: If you are an existing patient, you can sign up for a MyChart account at Wilson Health starting May 3, 2025 by contacting your doctor’s office during regular office hours and requesting to set up your account.

• What will happen to my Meditech Account?

  Wilson Health's Meditech EMR system and Patient Portal will retire May 3, 2025.

  

  If you have a current account, you will be able to login to view health information only. You will no longer get health information updates, be able to schedule appointments or be able to message your clinician or request medication refills via the portal starting April 21, 2025.